Shipping Policy

 Order Process / Shipping - Domestic Customers

Payment Method:

  • Domestic Orders: Currently our website service is available only for domestic customers. Customers can pay using any of the Indian Bank Account / Cards during check out
  • We do not provide Cash on Delivery at the moment
  • International Orders: Customers who prefer items to be shipped Internationally, are requested to reach us on 8939747449 or write to bout.madhuras@gmail.com
  • Currently we take International Payment via Bank Transfer only, in Indian Currency to our Indian Bank Account

 

Shipping Policy - Within India:

  • All orders will be shipped within 3-5 working days from the date of payment received
  • Shipping charges are calculated accordingly, during check out
  • All domestic orders will be processed via website only
  • Once your order is shipped, customers will be intimated with the tracking details via email

 

Shipping Terms - Within India:

  • Delivery Period Guidelines–

Chennai : 1 to 2 working days, TN: 2 to 3 working days, South Zone: 2 to 4 working days, ROI (Metros): 3 to 5 working days, Any other remote locations: 5 – 8 working days

  • In case of any unexpected courier delays by the courier company, Madhura Boutique shall not be responsible for the same. However, we will follow up to make sure the parcel reaches you
  • Customers are requested to track the parcel until it reaches
  • We expect the customers to make sure that there is someone at the receiving address to collect the parcel
  • Customers who book orders to non-residential address (office, hotels etc..) are responsible for the coordination with the respective courier collection point and the courier agency. Incase of any difficulties in collecting the parcel, guidance shall be provided
  • Important Note: Under Normal circumstances there will be no calls made by the delivery executive, if no one is available at the delivery address during the time of delivery. 1-3 attemps are made for delivery. Incase of non-availability of the customer at the specified delivery address on all the attempts, parcel will be held at the nearest delivery hub, it is the responsibility of the customers to contact the nearest hub and get the parcels delivered. Incase if no one has contacted them, the package will be sent back to our address. Such orders will be refunded once parcel is received at our end. New order has to be placed, if you want the product again. Thus, make sure you provide us the shipping address where someone will be present
  • In case of parcel being returned due to non availability / non reachability of the customer, We charge the usual shipping charges for re-shipping the parcel, applicable to all cases
  • For any other delivery related issues, customers shall reach us at admin@madhuraboutique.in or 8939747449 along with the full delivery address and order id, stating the issue faced
  • Delivery at a delayed date: In this case, customers shall mention the delayed delivery date, they wish the order to be sent under the “Notes” column, while placing the order

Shipping Policy - International Customers

  • All Paid Orders will be processed within 2-3 working days
  • Orders will be shipped first to our local booking office, from which the orders are booked to Bangalore or Bombay and connected to DHL services from there
  • Delivery Date is subjective and customers are asked to get a tentative date of delivery at the time of purchase
  • Madhura Boutique should not be held responsible for any delivery delay due to holiday/other circumstances during the transit
  • The date of delivery is only Tentative and subject to vary due to various external factors
  • We collect only the shipping charges. Any clearance, duty or taxes levied is to be borne by the customer
  • Any interior location additional delivery charge levied by the courier company is to be borne by the customer
  • Any follow up with respect to the parcel has to be done by the customer, however necessary guidance and support will be given from our side
  • Items booking or rejection is completely upon the courier booking partner (DHL/FEDEX) service we use. In that case refund will be offered on case to case basis
  • Incase of transit damage - we ensure the packages are safely packed, in rare scenarios, we offer refund for the damaged product and shipping charges will not be refunded
  • We need a weight of 150gms - 180gms for packing (for 500gms) and 260gms - 300gms for packing (1kg) the items safely. 

 

 

up
Shop is in view mode
View full version of the site
Ecommerce Software